Frequently Asked Questions
Frequently Asked Questions (FAQ) - Refinery Counseling Services, LLC
Welcome to the FAQ page of Refinery Counseling Services, LLC. Here, we aim to address your questions and concerns regarding our mental health services. If you have additional questions, please don’t hesitate to reach out to us directly!
Getting Started
How do I schedule an appointment?
You can schedule an appointment by reaching out to us by phone or by filling out the appointment request form on our Contact Us page. Our staff will reach out to confirm your details and answer any questions you may have.
What can I expect during my first therapy session?
In your initial psychotherapy session at Refinery Counseling Services (in Columbus, GA or online across Georgia), your therapist will take time to understand your background, what’s bringing you to counseling, and the symptoms or challenges you want to address—such as anxiety, depression, stress, trauma, grief, anger, relationship concerns, or life transitions. Together, you’ll clarify your goals for therapy, discuss what’s worked (and what hasn’t) in the past, and begin creating a personalized treatment plan with practical next steps. You’ll also have space to ask questions about the therapy process, scheduling, confidentiality, and approach—so you can decide if you feel comfortable and supported. The goal of the first counseling session is simple: help you feel safe, understood, and clear about how therapy will help you move forward.
Services and Approach
What types of services do you offer at Refinery Counseling Services?
At Refinery Counseling Services, we provide professional mental health counseling and psychotherapy in Columbus, GA, and offer online therapy (telehealth) throughout Georgia. We also offer clinical consulting and supervision for graduate-level counselors pursuing professional licensure. Our approach is compassionate, structured, and results-focused: Hope Refined. Healing Restored. For additional information, visit our services page.
How often should I attend therapy?
How often you should attend therapy or counseling depends on your goals, symptoms, and current stress level. At Refinery Counseling Services in Columbus, GA (with online therapy across Georgia), we typically recommend weekly therapy sessions at the start—especially if you’re navigating anxiety, depression, trauma, grief, anger, relationship stress, or a major life transition—because consistent support helps you build momentum and see progress faster. As you begin feeling more stable and confident using your tools, many clients shift to bi-weekly counseling, and later to monthly therapy for maintenance, accountability, and continued growth. Your therapist will partner with you to create the right schedule based on your needs, budget, and treatment plan—so therapy stays effective, sustainable, and aligned with your healing goals.
Do you have in-person or virtual appointments?
We offer both in person and online/virtual options. Our virtual/online appointments are available to anyone located in the state of Georgia using a HIPAA-compliant virtual platform. In person appointments are available at our office located at 1315 Delauney Ave, Ste 100, Columbus, GA 31901.
Billing and Payments
Do you accept Insurance?
Yes. We are in network with many insurance companies. Visit our Payment Page for a full list of in network providers.
What if my insurance doesn't cover therapy?
If your insurance does not cover therapy, we may still be able to help you. Visit our Payment Page for more information on alternative payment options.
Professional Services at Refinery Counseling
Are you currently hiring at Refinery Counseling Services?
Review our Careers Page for more information on open positions.
Do you offer clinical supervision or consultation?
Yes, we offer clinical supervision and consultation for newly licensed clinicians. Contact Us for more information.
Do you hire interns at Refinery Counseling Services?
Yes, we often work with graduate students looking for intern and practicum placement. Contact Us for more information or to find out if we have openings.
Who can benefit from clinical supervision consultation?
At Refinery Counseling Services LLC in Columbus, GA, our clinical supervision and consultation services are designed for graduate-level counselors, pre-licensed therapists, associate clinicians, and interns who are working toward professional licensure in the mental health field. If you’re pursuing hours toward licensure, strengthening clinical confidence, or needing structured support with case conceptualization, documentation, diagnosis, treatment planning, or ethical decision-making, our supervision/consultation provides a clear, supportive path forward. We also offer professional consultation for clinicians at various stages who want guidance, accountability, and clinical skill development as they grow in their work.
Are you available for Professional Speaking Engagements?
Our practice owner, Qiana Toy-Ellis, is available for professional speaking engagements. Contact Us for more details.
What topics do you cover in your professional speaking engagements?
Refinery Counseling Services provides professional speaking engagements in Columbus, GA and across Georgia for schools, churches, organizations, and professional teams. We cover a range of topics including mental health awareness, coping strategies, stress management, trauma-informed care, communication and boundaries, and emotional wellness, as well as clinical skill development and professional ethics for mental health audiences. Every presentation is tailored to your audience, goals, and setting to deliver practical, impactful, and relevant training.
